Verizon Telephone 5ESS User Manual

®
CentraNet  
®
CustoPAK  
USER GUIDE  
Telephone Number  
Verizon Telephone Number  
Switch Type:  
GTD-5  
5ESS  
DMS 100  
DMS 10  
3056-0402  
© 2002 Verizon Communications  
 
CustoPAK Optional Features  
Table of Contents  
69.................................................................................................. 32  
*
Busy Redial ....................................................................................... 33  
Introduction to This Guide.............................................................................. 4  
Overview of Your CustoPAK System ............................................................... 6  
Terms You Should Know................................................................................ 8  
CustoPAK Basic Features  
Call Block ( 60)................................................................................. 34  
*
Call Park ........................................................................................... 35  
Call Park – Directed .......................................................................... 36  
Call Trace.......................................................................................... 37  
Caller ID ........................................................................................... 38  
Caller ID – Number Only .................................................................... 39  
Enhanced Call Forwarding.................................................................. 40  
Executive Busy Override ..................................................................... 41  
Last Number Redial ........................................................................... 41  
Priority Call........................................................................................ 42  
Select Call Forwarding ....................................................................... 43  
Voice Mail and CustoPAK ............................................................................ 44  
Assume Dial “9.................................................................................. 9  
Call Hold ............................................................................................. 10  
Call Transfer........................................................................................ 11  
Consultation Hold ................................................................................ 12  
Direct Inward/Outward Dialing (DID/DOD).............................................. 13  
Distinctive Ringing (Inside/Outside Ringing) ......................................... 13  
Intercom ............................................................................................. 14  
Three-Way Calling ............................................................................... 15  
Touch-Tone ......................................................................................... 16  
Appendix.................................................................................................... 45  
CustoPAK Selectable Features  
Intercom Code Charts............................................................................. 46  
Speed Dialing Code Charts ..................................................................... 49  
CustoPAK Feature Activation/Deactivation Codes...................................... 52  
Feature Availability by Switch Type .......................................................... 53  
Your CustoPAK Feature Selections........................................................... 54  
Automatic Callback.............................................................................. 18  
Call Forwarding Options ....................................................................... 19  
Call Forwarding ................................................................................... 20  
Call Forwarding – Busy Line................................................................. 22  
Call Forwarding – Don’t Answer ........................................................... 23  
Call Pick-Up – Group ........................................................................... 24  
Call Restriction Options........................................................................ 25  
Call Waiting....................................................................................... 26  
Cancel Call Waiting (Tone Block) ......................................................... 27  
Dial Call Waiting (for Intercom dialing)................................................... 28  
Hunting............................................................................................. 29  
Speed Dialing.................................................................................... 30  
Please be sure to read the Introduction and Overview sections of this  
guide prior to operating your new CustoPAK system.  
2
3
 
Before you begin using your new CustoPAK system, it is important to know your  
switch type, or the type of equipment in the Verizon central office that handles  
your telephone service. Your switch type is shown on the front cover of this  
guide and may affect which features are available with your CustoPAK system.  
Introduction to This Guide  
This guide is intended to provide you with information to help you learn to  
operate the features within your new CustoPAK system and get the most out  
of its many benefits.  
Upon installation of your system, your Verizon representative will assist you in  
filling out your Feature Grid (see Appendix). Once complete, this grid indicates  
which features you have selected for each of your CustoPAK lines. The Appendix  
section also contains your Intercom and Speed Calling code charts. You may  
wish to make copies of these handy tools and distribute them to other users in  
your CustoPAK system for easy reference.  
The Features section of this guide describes the three types of features which  
are available to choose from:  
Basic Features are automatically activated for each of your lines when  
you purchase your CustoPAK system.  
Selectable Features are available for each of your CustoPAK lines at no  
The Overview section which follows this Introduction will begin to acquaint you with  
your new CustoPAK system and the many benefits it provides.  
additional monthly charge, but must be installed to be used.1  
Optional Features are available at an additional charge per line and must  
We are delighted that you have chosen Verizon. We hope this guide makes the  
transition to your new CustoPAK system as smooth as possible.  
also be installed to be used.1  
You may select as many or as few of the Selectable and Optional features as  
you like for each of your CustoPAK lines, and may change them at any time.  
Should you need assistance selecting additional features or changing features,  
your Verizon representative is available to guide you. All features available with  
CustoPAK are included in this guide regardless of whether you have selected  
them for your system.  
For Customer Services, call  
-
-
-
1 800 483 5000  
In Hawaii, call  
1To install these features, contact your Verizon representative. Installation charges may apply.  
-
643 4411  
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5
 
Repair  
Overview of Your CustoPAK System  
The Repair Center handles service problems and out-of-service conditions on  
your telephone lines and/or features, and the wiring to your location. It does  
not handle and cannot fix your telephone equipment.  
Your CustoPAK system is a central office-based service, meaning all equipment  
required to operate the system is in the Verizon central office. That also means  
you have purchased a reliable, worry-free telephone system, as our central  
offices are monitored 24 hours a day, 365 days a year.  
For problems with the wiring inside your business, you may repair it yourself,  
hire a contractor or an electrician, or call Verizon. Verizon does this type of  
repair for a fee based on the amount of time and the cost of the materials  
required to correct the problem. For information on these services, contact  
your Verizon representative.  
Your CustoPAK system can grow as your business grows. It has the capacity  
to handle up to 30 telephone lines, and offers a flexible package of features  
designed specifically with the small business customer in mind. You can  
select which features you want for each of your CustoPAK lines based on your  
business and communications needs. You may add or change features at any  
time by contacting your Verizon representative (additional charges may apply).  
The Verizon repair number is 1-800-483-2000. The Repair Center is open  
24 hours a day, including holidays.  
Help Desk  
CustoPAK can be customized to perform as a complete telephone system  
working on standard single-line telephones or as feature-rich access lines  
enhancing your existing telephone system. When used with existing telephone  
systems, features like Call Transfer, Three-Way Calling and Consultation Hold  
give you the functionality of a built-in second line. When using these features,  
other lines remain free for incoming or outgoing calls. And, Call Forwarding  
and Call Transfer allow you to easily transfer your calls to another location  
outside your system without additional equipment.  
The CentraNet/Voice Mail Help Desk was established to answer your questions  
about the operation of your CentraNet CustoPAK and Voice Mail services. Our  
Help Desk will explain how the services and features operate, e.g., How do  
I transfer a call? How do I reset my Passcode?  
If you have questions about your CentraNet CustoPAK service, please call the  
Help Desk at 1-800-483-2000.  
The Help Desk is available Monday-Friday between the hours of 5 a.m.-7 p.m.  
and Saturday between the hours of 7 a.m.- 4 p.m. Pacific Time. The Help Desk  
is closed on Sunday.  
Most of the features are activated by the use of codes. You’ll find all of the  
information required to activate the CustoPAK features listed in the Features  
section of this guide.  
Your CustoPAK system comes with a 30-day satisfaction guarantee (except  
California). We are confident that this system is the right solution for your  
business needs. However, with this guarantee you are entitled to a full credit  
of the CustoPAK charges and a change back to your previous Verizon service  
if you are not satisfied and notify us within 30 calendar days.  
IMPORTANT INFORMATION: Verizon is in the process of updating all our  
central office switches to provide access to Per Call Blocking. This feature  
allows you to prevent the appearance of your phone number on Caller ID  
display units on a per call basis.  
6
7
Press  
before placing an outgoing call to activate this feature.  
*
6
7
 
Terms You Should Know  
CustoPAK Basic Features  
Confirmation Tone  
The features listed in this section are automatically included on each of your  
CustoPAK lines. These basic features are the backbone of your new CustoPAK  
system. Three of these features, Consultation Hold, Call Transfer and Three-Way  
Calling provide you with the functionality of a built-in second line.  
Three short bursts of tone heard when using some CustoPAK features. The  
confirmation tone lets you know you have completed the activation or deactivation  
of the features.  
Regional Calling Area  
The area within which Verizon can provide local and regional toll calling services.  
Assume Dial “9”  
Switch Type  
This convenient feature allows you to place calls outside of the CustoPAK system  
without having to dial the access code “9”.  
This term identifies the types of equipment in Verizon’s central office that  
handles your telephone service. Your switch type is shown on the front cover of  
this guide. It is very important to be aware of your switch type, as it may affect  
which features are available with your CustoPAK system.  
NOTE: Verizon has automatically activated this feature. You cannot activate or  
deactivate the feature as you choose.  
Switchhook  
The buttons or bar generally located under the receiver on a standard desk  
telephone or electronic set. The switchhook initiates dial tone and is used to  
operate some of the CustoPAK features.  
Tap  
Flash  
Recall  
Link  
These terms refer to preprogrammed buttons on some telephones, that when  
used replace the switchhook. If your telephone is equipped with one of these  
buttons, always use it instead of the switchhook to operate the CustoPAK features.  
8
9
 
NOTES:  
Call Hold  
Call Hold allows you to place an established call on hold for an extended period  
of time—provided neither you nor the other person hangs up—freeing up the  
line to place or receive another call. Use Call Hold to help improve response time  
while reducing equipment costs and callbacks.  
1.) Only one call can be placed on hold at a time per telephone line.  
2.) A holding call cannot be added to another call.  
3.) Call Hold overrides Dial Call Waiting and Call Waiting. When you put a call  
on hold to use the line to make or receive a second call, a third incoming  
call will receive a busy signal.  
To place an established call on hold:  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
Call Transfer  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
This valuable feature enables you to transfer an incoming call to any other  
number either inside or outside of your CustoPAK system. You can privately  
speak with the called party to announce the call prior to completing the transfer.  
Use Call Transfer as an efficient way to process misdirected calls and reduce  
message-taking and call handling time.  
Ī
Ī
Ī
Ī
Listen for dial tone.  
0
1
Press  
.
*
You will hear confirmation tone, followed by dial tone.  
The call is on hold. Place the handset beside the telephone—do not hang up!  
To transfer an incoming call:  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
To place another call, while the first caller is on hold:  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on  
your telephone set).  
Ī
Key in destination phone number of the third party. Wait for the party to  
answer. If you encounter a busy signal, no answer or if an error is made in  
dialing, press the switchhook (or the Tap/Flash/Recall/Link button, depending  
on your telephone set) twice to connect to the original party.  
Ī
Ī
Listen for dial tone.  
To transfer to an internal CustoPAK line, dial the intercom code assigned  
to the internal line. To transfer to an outside line dial the number to which  
you wish to transfer the call.  
Ī
When party answers you may consult privately.  
To return to a call that is on hold:  
Ī
Ī
Privately announce the transfer to the recipient. Hang up.  
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
-OR-  
Ī
Hang up (the call is automatically transferred).  
Ī
Ī
Listen for confirmation tone.  
NOTES:  
0
1
Press  
(you may now talk to the person that was on hold).  
*
1.) If you receive a busy signal, no answer or if an error is made in dialing,  
press the switchhook twice to reconnect to the original call.  
-OR-  
Ī
Ī
Hang up (your phone will ring).  
2.) You cannot transfer a call while on a Three-Way or Call Waiting call.  
3.) A call placed from a CustoPAK line to a number outside the system cannot  
be transferred to another number outside the system.  
Lift the handset (you may now talk to the party that was on hold).  
4.) Call Transfer may generate local, regional toll or long distance charges.  
10  
11  
 
Consultation Hold  
Direct Inward/Outward Dialing (DID/DOD)  
Consultation Hold provides a temporary or “soft” hold without having to dial  
an activation code. This allows you to place another call for private consultation  
or to initiate a three-way call. Use Consultation Hold to quickly verify customer  
inquiries and reduce costly and time-consuming callbacks.  
Direct Inward Dialing allows you to receive incoming calls directly at your station.  
This can help enhance customer service by allowing incoming callers to quickly  
reach you without the delay of a call transfer. Direct Outward Dialing improves  
efficiency by enabling you to place calls to locations outside the system without  
first dialing an access code or going through a central attendant.  
To place a call on hold:  
NOTE: Verizon has automatically activated this feature. You cannot activate or  
deactivate the feature as you choose.  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
Ī
Ī
Listen for dial tone.  
Distinctive Ringing (Inside/Outside Ringing)  
Dial the third party (if you encounter a busy signal, no answer or if an error is  
made in dialing, press the switchhook twice to reconnect to the original call).  
CustoPAK Distinctive Ringing provides you with the ability to distinguish between  
internal and external incoming calls, allowing you to greet customers and callers  
from outside of your system more professionally. Internal calls—calls placed by  
someone within the CustoPAK system using the Intercom feature—will ring with  
a single ring. External calls—calls made from outside of the CustoPAK system—  
are identified by a double ring. This feature is not available in the GTD-5  
switch.  
Ī
When the third party answers, you may consult privately before reconnecting  
to the original call.  
To return to the original caller:  
Ī
Allow the third party to hang up.  
Ī
Press the switchhook twice (if the switchhook is only pressed once, a three-way  
call will be established).  
NOTES:  
1.) Many telephone sets have their own distinctive ringing patterns that are not  
associated with CustoPAK Distinctive Ringing.  
2.) Priority Call and Distinctive Ringing cannot be on the same CustoPAK line,  
since they share the same ring patterns.  
3.) On forwarded calls, the ring pattern will be based on the original line, not the  
forwarding line.  
4.) On transferred calls, the ring pattern will be based on the transferring line,  
not the original line.  
NOTES:  
1.) Consultation Hold overrides Dial Call Waiting and Call Waiting. When you put  
a call on hold to use the line to place a second call, a third incoming call will  
receive a busy signal.  
2.) Call Forwarding cannot be activated while a call is on Consultation Hold.  
5.) Verizon has automatically activated this feature. You cannot activate or  
deactivate the feature as you choose.  
12  
13  
 
Intercom  
Three-Way Calling  
The Intercom feature allows you to speak to, or transfer a call to, any other  
person within your CustoPAK system—without incurring local usage charges.  
Simply dial the two-digit code that was assigned to the line. See the Appendix  
on page 45 of this guide to locate the Intercom Code Chart for your switch type.  
The intercom codes are pre-assigned and programmed by Verizon.  
Three-Way Calling enables you to add a third party from either inside or  
outside of your CustoPAK system to any established call to create a three-way  
conference arrangement. This maximizes line efficiency and reduces costly  
and time-consuming callbacks by allowing you to obtain answers to urgent  
inquiries from two separate sources in a single callreducing the costs and  
lost productivity of multiple telephone calls.  
To use the Intercom feature:  
While engaged in a two-way conversation:  
Ī
Pick up the handset and listen for dial tone.  
Dial the intercom code:  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
Ī
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
2
0
#
4
9
#
Ī
Ī
for 5ESS, GTD-5 and DMS 100 switch types.  
#
2
#
7
for DMS 10 switch types.  
Ī
Ī
Listen for dial tone.  
NOTE: For the Intercom feature to function properly, individual telephone  
numbers must be assigned to a Multi-Line Hunt group.  
Dial the number of the party you wish to add to the call (if you encounter  
a busy signal, no answer or an error is made in dialing, press the switchhook  
twice or hang up to reconnect to the original call).  
Ī
Ī
Announce that you are setting up a conference call.  
Press the switchhook again (the three-way conference is established).  
NOTES:  
1.) You may use Three-Way Calling to add another person no matter who  
placed the original call. However, if you placed both calls and they are  
outside of your CustoPAK system, when you hang up the other two people  
will automatically disconnect.  
2.) Three-Way Calling may generate local, regional toll or long distance charges.  
If you hang up, you will be billed the appropriate charges for the portion of  
the call for which you are responsible.  
3.) You cannot establish a three-way call using the Automatic Callback feature.  
4.) A three-way conference cannot be made between an established call and  
a Call Waiting call.  
14  
15  
 
Touch-Tone  
CustoPAK Selectable Features  
Touch-Tone provides the ability to push-button dial on tone-signaling telephones  
to access CustoPAK features and dial telephone numbers. Rotary dial telephones  
are not compatible with CustoPAK service.  
The features listed in this section are available for each of your CustoPAK lines  
at no additional monthly charge. You may select as many or as few of these  
features as you like, giving you the flexibility to customize each individual CustoPAK  
line in the manner which best suits your business. As you read through this sec-  
tion, be aware of your switch type (found on the front cover of this guide), since  
some features are not available for certain switch types. To add or change features  
at any time after your initial installation, contact your Verizon representative.  
NOTE: Verizon has automatically activated this feature. You cannot activate or  
deactivate the feature as you choose.  
16  
17  
 
Automatic Callback  
Call Forwarding Options  
When you encounter a busy line within your CustoPAK system, a code can be  
dialed which will connect you when both lines are idle. The request will remain  
active for 30 minutes unless canceled. Use Automatic Callback to increase  
productivity by eliminating “telephone tag, manual callbacks and unnecessary  
dialing. This feature only works within the CustoPAK system, and the system  
can only accommodate one request at a time per line. This feature is not  
available in the GTD-5 switch type.  
Your CustoPAK system can be equipped with one or all of its five Call Forwarding  
options. You may select or combine these features to meet your business needs.  
The Call Forwarding options and their descriptions can be found by referring to  
the list below:  
Option  
Section  
Page  
Call Forwarding..................................... Selectable Features .................................. 20  
Call Forwarding – Busy Line ................. Selectable Features .................................. 22  
Call Forwarding – Don’t Answer............ Selectable Features .................................. 23  
Enhanced Call Forwarding1.................... Optional Features ..................................... 40  
Select Call Forwarding1.......................... Optional Features ..................................... 43  
To activate Automatic Callback once you’ve reached a busy line within  
your CustoPAK system:  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
Ī
Ī
Ī
Ī
Listen for dial tone.  
5
2
Press  
.
*
Listen for confirmation tone.  
Hang up (when the called line is idle, your line will ring with a distinctive ring).  
To cancel an Automatic Callback request:  
#
5
2
Ī
Ī
Ī
Lift handset and press  
.
Listen for confirmation tone.  
Hang up.  
NOTES:  
1.) If an Automatic Callback is not answered by the originating station, the  
request will be canceled.  
2.) Automatic Callback can only be active on one station at a time.  
3.) An Automatic Callback request can only be activated if the called number is  
in a busy condition and within the CustoPAK group.  
1Additional charges apply.  
18  
19  
 
NOTES:  
Call Forwarding  
This Call Forwarding option allows you to have all incoming calls forwarded  
to a pre-determined telephone number either inside or outside the CustoPAK  
system. Call Forwarding provides you with the flexibility to choose your own  
forward-to number, to change it as often as you like and to turn the feature  
on or off as needed. When activated, it overrides Call Forwarding – Busy Line/  
Don’t Answer and gives you the mobility you need to be productive outside the  
office and after hours.  
1.) Calls forwarded outside the system are subject to local, regional toll or long  
distance charges, as applicable.  
7
2
2.) To confirm that Call Forwarding is on, press  
and if the feature is  
*
on you will hear a fast busy tone. If it is off you’ll hear normal dial tone.  
3.) You can place calls when Call Forwarding is on, however, you cannot answer  
incoming calls. You will hear one short ring each time a call forwards to  
remind you that the service is on.  
4.) Call Forwarding overrides Call Waiting, Dial Call Waiting, Hunting arrange-  
ments and Call Forwarding – Busy Line/Don’t Answer.  
To turn Call Forwarding on:  
Ī
Ī
Ī
Ī
5.) Voice Mail service will not work when Call Forwarding is on, unless you have  
activated forwarding to the Voice Mail service access number.  
6.) A line with Call Forwarding activated cannot have an Automatic Callback  
request initiated against it.  
Lift the handset and listen for dial tone.  
7
2
Press  
.
*
At the tone, dial the telephone number you want your calls forwarded to.  
When the call is answered, the feature has been activated. If the call is  
not answered, hang up and repeat the above steps within two minutes.  
The feature is activated when you hear the confirmation tone.  
To turn Call Forwarding off:  
7
3
Ī
Press  
(two short tones indicate that the service has been turned off).  
*
20  
21  
 
Call Forwarding – Busy Line  
Call Forwarding – Don’t Answer  
This feature automatically routes incoming calls to a pre-determined number  
(either inside or outside of your CustoPAK system) when your line is busy. Use  
Call Forwarding – Busy Line to improve customer service by forwarding calls  
to alternate answering points, ensuring that all incoming calls are covered. This  
feature can be separate on the line or can be combined with Call Forwarding –  
Don’t Answer. The forward-to number must be programmed by Verizon.  
This feature automatically routes incoming calls to a telephone number (either  
inside or outside of your CustoPAK system, or to Voice Messaging) when your  
line is unanswered after a pre-determined number of rings (4-ring maximum).  
Use Call Forwarding – Don’t Answer to improve customer service by forwarding  
calls to alternate answering points, ensuring that no opportunities are lost  
due to an unanswered call. This feature can be separate on the line or can  
be combined with Call Forwarding – Busy Line. The forward-to number must  
be programmed by Verizon.  
NOTES:  
1.) Calls forwarded outside the system are subject to local, regional toll or long  
distance charges, as applicable.  
NOTES:  
2.) Call Forwarding – Busy Line overrides Dial Call Waiting (see page 29).  
Therefore, if you place a call to a number with Call Forwarding – Busy Line,  
the call is forwarded and the Dial Call Waiting treatment is not given during  
a busy condition.  
3.) Call Forwarding overrides Call Forwarding – Busy Line.  
4.) For Multi-Line Hunt groups, Call Forwarding – Busy Line can only be  
assigned on a group basis and will apply to every line in the group.  
5.) Call Forwarding – Busy Line can only be assigned to the last member of  
a Series Hunt group.  
1.) Calls forwarded outside the system are subject to local, regional toll or long  
distance charges, as applicable.  
2.) Call Forwarding overrides Call Forwarding – Don’t Answer.  
3.) Call Waiting and Dial Call Waiting override Call Forwarding – Don’t Answer.  
4.) For Multi-Line Hunt groups, Call Forwarding – Don’t Answer can only be  
assigned on a group basis and will apply to every line in the group.  
5.) If the forward-to number is busy, the call will not forward. The line will  
continue to ring, or you may get a busy signal, depending upon the location  
of the forward-to number.  
6.) If you have Voice Messaging, it is not necessary to subscribe to this feature.  
7.) Verizon must automatically activate this feature. You cannot activate or  
deactivate the feature as you choose.  
6.) If you have Voice Messaging, it is not necessary to subscribe to this feature.  
7.) Verizon must automatically activate this feature. You cannot activate or  
deactivate the feature as you choose.  
22  
23  
 
Call Pick-Up – Group  
Call Restriction Options  
This feature enables you to select and control the incoming and outgoing  
calling capabilities of each of your CustoPAK lines. Each line can only be  
equipped with one Call Restriction option, which has been programmed by Verizon.  
Call Pick-Up – Group enables you to answer (pick-up) calls directed to any other  
line within your Call Pick-Up group by dialing a code. If more than one person tries  
to pick-up the call, the first user will receive the call, and the others will receive a  
busy signal as confirmation that the call was answered. Use Call Pick-Up – Group  
to provide maximum call coverage and ensure against missed calls.  
NOTE: Verizon must automatically activate this feature. You cannot activate  
or deactivate the feature as you choose. If you want to add or update Call  
Restriction options, please contact your Verizon representative.  
To use Call Pick-Up – Group:  
Ī
Lift the handset and listen for dial tone.  
1
7
Ī
Press  
(the incoming call is connected to your station).  
*
To use Call Pick-Up – Group when you are already on the phone:  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
Ī
Ī
Ī
Listen for dial tone.  
0
1
Press  
Press  
to put the first call on hold.  
*
*
1
7
(the incoming call is connected to your station).  
NOTES:  
1.) You cannot use Call Pick-Up – Group to connect to an Automatic Callback call.  
2.) If more than one line in your Call Pick-Up group is ringing, you cannot select  
which line to answer. The system will automatically direct the pick-up to the  
call that came in first.  
3.) All lines in a Multi-Line Hunt group must be in the same Call Pick-Up group.  
24  
25  
 
Call Waiting  
Cancel Call Waiting (Tone Block)  
This valuable feature provides an audible tone while you are on the line that  
alerts you of another incoming call. You then have the option to either place  
the present call on hold to answer the incoming call or to disregard it. The  
calling party will receive ringing tone instead of a busy tone. Use Call Waiting  
to maximize line efficiency and improve customer service by ensuring prompt  
responses to urgent inquiries.  
When you don’t want to be disturbed or interrupted during an important call,  
you can temporarily deactivate Call Waiting. You can activate Cancel Call Waiting  
before you place a call or at any point during the conversation. Cancel Call  
Waiting works only for the length of one call. When you hang up, Call Waiting  
returns automatically to your phone.  
To cancel the Call Waiting tone before placing a call:  
After hearing the Call Waiting tone:  
Ī
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
Ī
Either end your first call or tell the person to whom you are speaking that  
you are going to put them on hold.  
7
0
Press  
.
*
Listen for confirmation tone, followed by normal dial tone.  
Dial the telephone number.  
Ī
Press and release the switchhook (or the Tap/Flash/Recall/Link button,  
depending on your telephone set) to put the first person on hold and answer  
the second call in the GTD-5 switch.  
To cancel the Call Waiting tone during a call:  
Ī
Ī
Ī
Press and release the switchhook (or the Tap/Flash/Recall/Link button,  
depending on your telephone set), listen for the flash tone, then dial  
to put the first person on hold and answer the second call in the DMS 100,  
DMS 10 and 5ESS switches (may also be required for GTD-5 switch).  
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
0
1
*
7
0
Ī
Press  
(you will reconnect automatically to your call).  
*
To return to the first call and put the second call on hold, repeat bullet two or  
three (depending on switch type). You can alternate between calls as often as  
desired by repeating bullets two or three (depending on switch type).  
NOTE: In some areas you can only activate Cancel Call Waiting before placing a call.  
NOTES:  
1.) Call Waiting allows you to have two calls on your line at the same time  
(one on hold and one to whom you are talking). A third caller will hear a  
busy signal.  
2.) Call Waiting cannot be assigned to lines in a Multi-Line Hunt group.  
3.) Call Waiting overrides Call Forwarding – Busy Line/Don’t Answer.  
4.) Call Forwarding overrides Dial Call Waiting.  
5.) Series Hunting overrides Call Waiting, which should be assigned to the last  
number of a Series Hunt group.  
6.) A three-way conference cannot be made between an established call and  
a Call Waiting call.  
7.) If Call Waiting and Call Forwarding – Don’t Answer are active on the same  
line and you choose to ignore the Call Waiting tone, the call will forward to  
your Call Forwarding – Don’t Answer number.  
26  
27  
 
Dial Call Waiting (for Intercom dialing)  
Hunting  
Hunting allows your business to reduce busy signals and increase accessibility  
by expanding call coverage. A Hunting arrangement begins with a call to a lead,  
or pilot number and searches for an idle line beginning with the first number of a  
pre-assigned Hunt group and ending with the last number in the group.  
This feature allows you to send a Call Waiting tone to another line within your  
CustoPAK system when that line is busy, letting the called party know that some-  
one is trying to reach them. The called party then has the option to answer or  
ignore the Call Waiting tone. Use Dial Call Waiting to help ensure the timely and  
efficient flow of information within your business. This feature is not available  
for GTD-5 switch types.  
NOTES:  
1.) When a Multi-Line Hunt group is assigned to a CustoPAK customer, individual  
telephone numbers must be assigned in order for the Intercom feature to work.  
2.) Call Waiting cannot be assigned to lines in a Hunt group.  
3.) Automatic Callback cannot be activated against lines in a Hunt group.  
4.) Call Forwarding and Call Forwarding – Busy Line/Don’t Answer can only be  
assigned to a Multi-Line Hunt group on a group basis.  
5.) All lines in a Multi-Line Hunt group must be in the same Call Pick-Up group.  
6.) Caller ID will work in a Hunt group, however, the feature must be assigned to  
every line in the Hunt group.  
Upon dialing an internal station number and hearing a busy tone:  
Ī
Ī
Ī
Ī
Ī
Hang up.  
Lift the handset and listen for dial tone.  
5
4
Press  
and listen for confirmation tone.  
*
Dial the number of the busy station (the called party hears a Call Waiting tone).  
Remain off-hook until the called party answers.  
7.) Verizon must automatically activate this feature. You cannot activate or  
deactivate the feature as you choose.  
NOTES:  
1.) Dial Call Waiting only works within your CustoPAK system.  
2.) Dial Call Waiting cannot be assigned to lines in a Multi-Line Hunt group.  
3.) Dial Call Waiting overrides Call Forwarding – Busy Line/Don’t Answer.  
4.) Call Forwarding overrides Dial Call Waiting.  
5.) If Call Waiting and Call Forwarding – Don’t Answer are active on the same  
line and the called party chooses to ignore the Dial Call Waiting tone, the call  
will forward to the called party’s Call Forwarding – Don’t Answer number.  
6 .) Series Hunting overrides Dial Call Waiting, which should be assigned to the  
last number of a Series Hunt group.  
28  
29  
 
Speed Dialing  
CustoPAK Optional Features  
Speed Dialing allows you to call frequently dialed numbers by using an  
abbreviated code, reducing dialing time and time spent searching for telephone  
numbers. Speed Dialing gives you the flexibility to create and edit your own  
Speed Dialing list. The Speed Dialing short list consists of 8 numbers unless  
you have a 5ESS switch type, which provides a 6-number Speed Dialing list.  
The following features are available for each of your CustoPAK lines at an additional  
monthly charge per line. As you read through this section, be aware of your  
switch type (found on the front cover of this guide), since some of these Optional  
features are not available for certain switch types. To add or change any of these  
features after your initial installation, contact your Verizon representative.  
To establish/add or change a number on your Speed Dialing list:  
Ī
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
4
7
Press  
Press  
and listen for confirmation tone.  
(GTD-5 only, skip this step in all other switches).  
*
#
1
Press the Speed Dialing code numbers to be programmed (2-9 for all switches  
except 5ESS, press 2-7 for 5ESS).  
Ī
Dial the telephone number to be assigned to the code, along with any required  
access codes, ( i.e., long distance carrier access code) up to 28 digits.  
Ī
Ī
Ī
Listen for confirmation tone.  
Hang up.  
Repeat steps for each code number to be programmed.  
To place a Speed Call from the short list:  
Ī
Lift the handset and listen for dial tone.  
#
1
Ī
Press  
(all switches) and then dial the Speed Dialing code number  
(2-9 or 2-7 depending on what switch type you have). See page 50 for  
Speed Dialing code charts.  
Ī
Wait for party to answer.  
NOTES:  
#
#
1
1.) OPTIONAL: After you press  
for a quicker connection.  
and the code number, press  
again  
2.) Service codes such as 911, cannot be programmed.  
3.) Fully restricted lines cannot have Speed Dialing.  
4.) Customers may experience a 2- to 3-second timing delay when activating  
Speed Dialing codes that match other feature activation codes.  
30  
31  
 
69  
Busy Redial  
*
This convenient feature automatically stores and allows you to redial the number  
After reaching a busy line within your regional calling area, this convenient service  
allows you to dial a code that will automatically connect you when both lines  
are idle. Once activated, Busy Redial will monitor the busy line and attempt to  
connect your call for up to 30 minutes, unless canceled. You will be alerted with  
a special ring when the call is returned. You can use Busy Redial to help reduce  
multiple callbacks, dialing time and lost productivity. This feature is not available  
in the DMS 10 switch type.  
of the last person who called you. 69 only works on calls made from numbers  
within your regional calling area and can be used whether you answered the  
last call or not. If you return the call and the number is busy, 69 will monitor the  
busy line and attempt to connect your call for up to 30 minutes, unless canceled.  
In most cases, your phone will ring with a series of short-short-long rings when  
the number you called is no longer busy. This feature is not available in the  
DMS 10 switch type.  
*
*
After dialing a busy number:  
To activate 69:  
*
Ī
Ī
Ī
Hang up.  
Ī
Lift the handset and listen for dial tone.  
Lift the handset and listen for dial tone.  
6
9
Ī
Press  
(a voice recording may provide additional instructions).  
*
6
6
Press  
. You will hear two normal ringing tones or an announce-  
*
ment. If the called number is still busy, a voice recording will tell you that  
your call is next in line.  
To deactivate 69:  
*
Ī
Lift the handset and listen for dial tone.  
Ī
Ī
Hang up. When the number you called is no longer busy, your telephone  
will ring with a series of short-short-long rings (ringing tones may vary).  
8
9
Ī
Press  
.
*
Lift the handset. You will hear normal ringing tone.  
NOTES:  
1.) If you hear the Call Waiting tone while you are on the line, you have two  
To deactivate Busy Redial:  
choices: you can use 69 to call back later, or you can use Call Waiting  
*
Ī
Lift the handset and listen for dial tone.  
during the call.  
8
6
Ī
2.) A 69 callback will not activate a Call Waiting tone; the line must be idle.  
Press  
.
*
*
3.) 69 and Automatic Callback cannot be on the same line.  
*
NOTES:  
4.) This feature must be applied to all members of a Hunt group.  
5.) 69 ring patterns may duplicate those of Distinctive Ringing.  
1.) The number you called will not ring until you pick up your telephone.  
2.) Occasionally, the person you are calling uses the phone before Busy Redial  
can complete your call. If this happens, a voice recording will tell you to  
hang up and reactivate Busy Redial.  
*
6.) 69 will not work when activated against a line with Call Forwarding.  
*
3.) You can use Busy Redial to return calls to more than one busy number at a time.  
4.) When your phone rings with a short-short-long ring, you need to answer by  
the third series of rings or Busy Redial will pause and try to complete your  
call 5 minutes later.  
5.) Busy Redial and Automatic Callback cannot be on the same line.  
6.) This feature must be applied to all members of a Hunt group.  
7.) Busy Redial will not activate a Call Waiting tone.  
32  
33  
 
Call Block ( 60)  
Call Park  
*
Call Block provides you with the capability to block up to 12 external telephone  
numbers (within your regional calling area) from calling your number, preventing  
unwanted and nuisance calls. Once activated, any calls from these 12 numbers  
will be routed to an intercept message. For your protection, calls from outside  
of your regional calling area and operator-handled calls cannot be blocked.  
This feature is not available in the DMS 10 switch type.  
Call Park functions like Call Pick-Up except that the call is already in progress.  
You can “park” an established call on your line against your own number, freeing  
up your line to place or receive another call. The parked call can be retrieved  
from any other station within the CustoPAK system, including your own. Only one  
call can be parked against a CustoPAK line at a given time. This feature is not  
available in the DMS 10 switch type.  
To access the Call Block feature:  
To “park” a call against your number:  
Ī
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
Tell the person to whom you are speaking that you are going to put them on hold.  
6
0
Ī
Press  
.
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
*
Listen to the voice-recorded instructions for Call Block options.  
1
1
Ī
Ī
Press  
and listen for confirmation tone.  
*
GTD-5 switch type only:  
Hang-up.  
If you are a member of a Hunt group, you must:  
To retrieve a call you “parked” against your number:  
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
#
6
0
Press  
.
1
3
Press  
and listen for confirmation tone.  
*
Listen to the voice-recorded instructions for Call Block options.  
Begin your conversation.  
NOTES:  
NOTES:  
1.) Blocked calls will not be forwarded on any Call Forwarding arrangement  
and will not appear on Caller ID displays.  
1.) If a parked call is not retrieved, the parking station will be recalled when idle.  
2.) A station in the “call parked” condition cannot use the Three-Way Calling feature.  
3.) Call Waiting will not activate against a number in a “parked” condition.  
2.) Call Block takes precedence over Series Hunting.  
3.) This feature must be applied to all members of a Hunt group.  
34  
35  
 
Call Park – Directed  
Call Trace  
This feature is an enhancement to Call Park. It performs the same functions  
as Call Park, but it allows you to park calls against any number in the CustoPAK  
system except your own. Only one call can be parked against a CustoPAK line at a  
given time. This feature is not available for GTD-5 and DMS 10 switch types.  
This protective feature enables you to trace the number of the last threatening or  
harassing call received, as long as the call originates from within your regional  
calling area. The calling party’s number will automatically be reported to Verizon,  
and in some areas you will be charged for each successful trace. This feature  
is not available in the DMS 10 switch type.  
To park a call against another CustoPAK number:  
If you receive a life-threatening or harassing call:  
Ī
Tell the person to whom you are speaking that you are going to put them on hold.  
Ī
Ī
Ī
Ī
Ī
Hang up.  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on  
your telephone set).  
Lift the handset and listen for dial tone.  
1
4
5
7
Ī
Ī
Ī
Press  
.
Press  
and follow the voice-recorded instructions.  
*
*
Dial the Intercom number of the station where you wish to park the call.  
Hang-up.  
A voice recording will tell you if the call trace has been completed successfully.  
To take legal action, record the exact date and time of the call and contact  
Verizon within 10 days at the number provided by the voice recording. If  
you forget that number, call the Customer Contact Center for assistance. If  
the situation is an emergency, call your local law enforcement agency.  
To retrieve parked calls from any line:  
Ī
Lift the handset and listen for dial tone.  
1
2
Ī
Press  
. If a call is parked against the line from which you are  
*
retrieving it, you will be automatically connected. If you are retrieving the  
call from a different line, dial the Intercom number of the line that the call  
is parked against.  
NOTES:  
1.) If you successfully trace a call and choose to take further action, you  
must contact Verizon within 10 days or the call record will no longer be  
stored in the system.  
Ī
Begin your conversation.  
2.) The records of any Call Trace request will be released only to a law  
enforcement agency.  
3.) In some areas, Call Trace is available on a pay-per-use or subscription basis.  
4.) Call Trace cannot trace a call that was forwarded by way of Call Forwarding or  
Call Forwarding – Busy Line.  
5.) If Call Trace is activated after receiving a Call Waiting tone, the waiting call  
will be traced, whether answered or not.  
6.) This feature must be applied to all members of a Hunt group.  
NOTES:  
1.) If a parked call is not retrieved, the parking station will be recalled when idle.  
2.) The station in the “call parked” condition and the station with Call Park –  
Directed activated cannot use the Three-Way Calling or Executive Busy  
Override features.  
3.) Call Waiting will not activate against a number in a “parked” condition.  
4.) Call Park – Directed cannot be used to answer an Automatic Callback call.  
5.) Call Park – Directed cannot be activated against a line with Call Forwarding.  
6.) Call Park – Directed cannot be applied to a member of a Hunt group.  
7.) Call Park – Directed overrides Series Hunting and Call Forwarding – Don’t Answer.  
8.) The Call Park – Directed access code and the station number must be dialed  
before you know if the call has already been retrieved.  
36  
37  
 
Caller ID  
Caller ID – Number Only  
Caller ID, along with compatible display telephones or separate Caller ID display  
box, lets you view the listed name and number of the incoming call before you  
pick it up. Use Caller ID to help improve customer service by personalizing your  
greetings and gathering information pertinent to a call before you answer it. You  
can also use the service to prioritize and screen calls when you are expecting an  
important call from a customer or supplier. Caller ID display devices vary in  
design, available features and the amount of information that may be retained in  
memory. The service will display information between the first and second rings  
for most calls, including long distance. However, some calls may be shown as  
“Out-of-Area” or as “Private Number” and the information will not be displayed.  
This feature is not available in the DMS 10 switch type.  
Caller ID – Number Only, along with compatible display telephones or separate  
Caller ID display box, lets you view the number of the incoming call before  
you pick it up. Use Caller ID – Number Only to help improve customer service by  
personalizing your greetings and gathering information pertinent to a call before  
you answer it. You can also use the service to prioritize and screen calls when  
you are expecting an important call from a customer or supplier. Caller ID display  
devices vary in design, available features and the amount of numbers that may be  
retained in memory. Caller ID will display numbers between the first and second  
rings for most calls, including long distance. However, some calls may be shown  
as “Out-of-Area” or as “Private Number” and the number will not be displayed.  
This feature is not available in the DMS 10 switch type.  
NOTES:  
NOTES:  
1.) This feature must be applied to all members of a Hunt group.  
2.) If Call Forwarding or Select Call Forwarding is activated, the call information  
will not be displayed at the forward-from location, but will be passed to the  
forward-to number.  
1.) This feature must be applied to all members of a Hunt group.  
2.) If Call Forwarding or Select Call Forwarding is activated, the calling number  
will not be displayed at the forward-from location, but will be passed to the  
forward-to number.  
3.) With Call Forwarding – Busy Line, the call information will not be passed  
to the forward-to number.  
3.) With Call Forwarding – Busy Line, the calling number will not be passed to  
forward-to number.  
4.) With Call Waiting, the call information will not be displayed, unless the line  
has Call Waiting ID and the phone has the appropriate display unit.  
5.) Caller ID is not available with Off Premises station lines or Foreign Exchange  
station lines.  
4.) With Call Waiting, the calling number will not be displayed, unless the line  
has Call Waiting ID and the phone has the appropriate display unit.  
5.) Caller ID – Number Only is not available with Off Premises station lines or  
Foreign Exchange station lines.  
6.) Verizon must automatically activate this feature. You cannot activate or  
deactivate the feature as you choose.  
6.) Verizon must automatically activate this feature. You cannot activate or  
deactivate the feature as you choose.  
38  
39  
 
Enhanced Call Forwarding  
Executive Busy Override  
Using a toll free 800 number, you can forward calls from anywhere in the  
country to any other number of your choice (pager, cellular phone, work phone  
or home phone). Enhanced Call Forwarding has been installed with a default  
destination number that you have chosen, and provides you with the flexibility  
to override the default number whenever necessary. This feature is not avail-  
able in the DMS 10 switch type.  
Executive Busy Override allows you to gain access to a busy line within your  
CustoPAK system by dialing a code, thus establishing a three-way call. The  
called number will receive a warning tone prior to the establishment of the  
three-way conference call. The person to whom the called party is speaking  
can be either inside or outside of the CustoPAK system. This feature is not  
available in the GTD-5 switch type.  
While using Enhanced Call Forwarding, certain buttons always have the same  
standard function:  
Upon reaching a busy internal station:  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your  
telephone set).  
8
Ī
Ī
Ī
Ī
Ī
Press  
Press  
Press  
Press  
to jump to the Main Menu.  
to hear a menu again.  
4
0
Ī
Press  
(both parties will hear break-in tone and you can now join  
*
9
0
the conversation).  
to hear help information.  
to return to the previous menu.  
NOTES:  
*
1.) If a three-way conference is already in progress on the called number, the  
feature will not operate.  
2.) If the called party presses the switchhook (or the Tap/Flash/Recall/Link button,  
depending on the telephone set), the overriding party will be disconnected  
from the three-way call. If any of the three parties hang up, the remaining  
two parties will still be connected.  
If you’re entering a string of digits (a phone number or a time) and make  
a mistake, press  
to clear the entry so you can start over again.  
*
#
Ī
After entering a string of digits, press  
to end the string.  
Calling Enhanced Call Forwarding  
From a touch-tone telephone:  
Ī
Ī
Ī
Dial 1-888-483-3230.  
Last Number Redial  
#
Enter your 10-digit Enhanced Call Forwarding account number, then press  
.
This convenient service enables you to be connected to the last number you  
dialed. Use Last Number Redial to save time and improve efficiency by reducing  
dialing time and time spent looking for telephone numbers. This feature is not  
available for 5ESS and DMS 10 switch types.  
#
Enter your Verizon-provided temporary PIN, then press  
time you’ve used Enhanced Call Forwarding, you’ll be prompted to create your  
new 6- to 10-digit PIN.  
. If this is the first  
Refer to your Enhanced Call Forwarding User Guide for detailed  
information on how to use this feature.  
To be connected to the last number you dialed:  
Ī
Lift the handset and listen for dial tone.  
#
7
7
Ī
Press  
and wait for the call to connect.  
NOTE: If you called both numbers when establishing a three-way conference,  
the second number is the one stored for a Last Number Redial request.  
40  
41  
 
Priority Call  
Select Call Forwarding  
Priority Call enables you to program up to 12 numbers—from within your  
regional calling area—to be identified with a special ring pattern (short-long-  
short). Use Priority Call to help you know when an important call comes in so  
you can give superior service to your high-priority callers. This feature is not  
available in the DMS 10 switch type.  
Select Call Forwarding lets you program up to 12 numbersfrom within your  
regional calling areathat you wish to have call forwarded. When a number on  
your Select Call Forwarding list calls you, it will be forwarded to the number  
you have programmed to receive the call. Calls from all other numbers will be  
handled in the normal manner. You can program calls to forward to virtually  
any number—local or long distance—and Select Call Forwarding allows  
you to change your forward-to number whenever necessary. Use Select Call  
Forwarding to remain accessible and give top priority to your most important  
callers. This feature may generate local, regional toll or long distance charges.  
This feature is not available in the DMS 10 switch type.  
To turn Priority Call on or off:  
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
6
1
Press  
.
*
Listen to the voice recording for instructions on how to turn Priority Call on or  
off, and how to change or review your Priority Call list.  
To turn Select Call Forwarding on or off:  
Ī
Ī
Ī
Lift the handset and listen for dial tone.  
To update your Priority Call list:  
6
3
Press  
.
*
1
6
Ī
Press  
and follow the voice-recorded instructions. If your list is full,  
*
Listen to the voice recording for instructions on how to turn your Select Call  
Forwarding service on and off and how to change or review your Select Call  
Forwarding list.  
you must erase one number before you can add another.  
NOTES:  
1.) The Priority Call special ring will not follow a Call Forwarding or Select Call  
Forwarding call.  
2.) This feature must be applied to all members of a Hunt group.  
3.) The Priority Call special ring will not hunt.  
To update your Select Call Forwarding list:  
3
6
Ī
Press  
and follow the voice-recorded instructions. If your list is full,  
*
you must delete one number before you can add another.  
4.) This feature will not work on a Hunt group’s pilot number.  
NOTES:  
1.) When Select Call Forwarding is on and a call forwards:  
- Calls from numbers on your Select Call Forwarding list cannot be answered at  
the forward-from number, however, they will generate one short ring to remind  
you that the call is being forwarded. The forward-to number will ring normally.  
- All calls from numbers not on your Select Call Forwarding list will ring  
normally and can be answered.  
- If you also have Call Forwarding and it is turned on, all calls from phone  
numbers not on your Select Forwarding list will forward to the number you  
have chosen as the Call Forwarding Select destination.  
2.) Blocked calls will not forward.  
3.) This feature must be applied to all members of a Hunt group.  
4.) Select Call Forwarding overrides all other Call Forwarding arrangements.  
42  
43  
 
Voice Mail and CustoPAK  
Appendix  
Verizon Voice Mail offers an efficient, businesslike way to capture important  
messages when you’re away from the office or on the phone 24 hours a day,  
365 days a year. If you are unable to answer your line, or you are using your line  
(line busy), up to 3 calls can forward to your mailbox.  
Intercom Code Charts  
GTD-5, 5ESS and DMS 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
DMS 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Speed Dialing Code Charts  
You can set up your Verizon Voice Mail to enable callers to transfer out of  
the mailbox to a local telephone number selected by you for live answering.  
In addition to a Main Greeting, Verizon Voice Mail offers the option of an  
Alternate Greeting for times when you are away from the office.  
GTD-5, DMS 100 and DMS 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
5ESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
CustoPAK Feature Activation/Deactivation Codes. . . . . . . . . . . . . . . . . . . . . . 52  
Feature Availability by Switch Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Your CustoPAK Feature Selections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
If you wish to transfer a caller on your line to another CustoPAK line  
which has Verizon Voice Mail:  
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on  
your telephone set).  
Ī
Ī
Dial the Intercom number.  
IF the line is answered, press the switchhook for a three-way call. If you wish  
to exit, simply hang up and the two parties will remain in conference.  
Ī
IF the line is not answered, you can hang up after the first ring, and the caller  
will forward to the second station line user’s mailbox greeting. The caller can  
then leave a recorded message in the second mailbox user’s mailbox.  
NOTE: Please refer to the Verizon Voice Mail User Guide for information on how  
to use your mailbox.  
44  
45  
 
GTD-5, 5ESS and DMS 100 Intercom Code Chart  
Intercom Code Charts  
Name  
Code  
Telephone Number  
The following charts are provided for you to list your Intercom codes. Each  
telephone number has been assigned an intercom code, and depending on your  
20#  
21#  
22#  
23#  
24#  
25#  
26#  
27#  
28#  
29#  
30#  
31#  
32#  
33#  
34#  
35#  
36#  
37#  
38#  
39#  
40#  
41#  
42#  
43#  
44#  
45#  
46#  
47#  
48#  
49#  
#
switch type, you must press  
either before or after the Intercom code number.  
These Intercom codes have been programmed by Verizon. Instructions for using  
the Intercom feature are found below and also on page 14 of this guide.  
To make an Intercom call:  
Ī
Ī
Ī
Pick up the handset and listen for dial tone.  
2
0
#
4
9
#
Press the Intercom code  
Press the Intercom code  
(GTD-5, 5ESS and DMS 100).  
(DMS 10).  
#
2
#
7
46  
47  
 
DMS 10 Intercom Code Chart  
Speed Dialing Code Charts  
Name  
Code  
Telephone Number  
The following charts are provided for you to list your Speed Dialing codes. The  
length of your individual Speed Dialing list is determined by your switch type.  
Your switch type can be found on the front cover of this guide. Be sure to use  
the Speed Dialing list that corresponds to your switch type. The instructions for  
setting up a list and making calls using Speed Dialing can be found below and  
also on page 30 of this guide.  
#2  
#3  
#4  
#5  
#6  
#7  
To establish or change your Speed Dialing list:  
Ī
Ī
Ī
Ī
Lift the receiver and listen for dial tone.  
7
4
Press  
Press  
and listen for dial tone.  
.(GTD-5 only, skip this step in all other switches).  
*
#
1
Press the Speed Dialing 1-digit code number to be programmed  
(see pages 50-51).  
Ī
Ī
Ī
Ī
Dial the telephone number to be assigned to the code.  
Listen for confirmation tone.  
Hang up.  
Repeat steps for each Speed Dialing code number to be programmed.  
To make a call using Speed Dialing:  
Ī
Ī
Lift the receiver and listen for dial tone.  
#
1
Press  
.(all switches) and then dial the Speed Dialing code number  
(see pages 50-51).  
Ī
Ī
You will hear the called number ringing.  
Wait for party to answer.  
48  
49  
 
GTD-5, DMS 100 and DMS 10 Speed Dialing List  
5ESS Speed Dialing List  
Name  
Code  
Telephone Number  
Name  
Code  
Telephone Number  
2
3
4
5
6
7
2
3
4
5
6
7
8
9
50  
51  
 
CustoPAK® Feature Activation/Deactivation Codes  
Feature Availability by Switch Type  
Feature  
Switch Type  
5ESS DMS 100 DMS 10  
Deactivation or  
Retrieval Code  
Feature  
Activation Code  
GTD-5  
*69  
69  
52  
66  
60  
72  
01  
11  
14  
17  
57  
70  
54  
89  
#52  
86  
Basic Features  
*
*
Automatic Callback  
Busy Redial  
Call Block  
Call Forwarding  
Call Hold  
Call Park  
Call Park – Directed  
Call Pick-Up – Group  
Call Trace  
Cancel Call Waiting  
Dial Call Waiting  
Executive Busy Override  
Assume Dial “9”  
Call Hold  
Call Transfer  
Consultation Hold  
*
*
*
*
73  
*
*
01  
*
Direct Inward/Outward Dialing (DID/DOD)  
Distinctive Ringing (Inside/Outside Ringing)  
Intercom Dialing  
Three-Way Calling  
Touch-Tone  
Selectable Features  
Automatic Callback  
Call Forwarding  
Call Forwarding – Busy Line  
Call Forwarding – Don’t Answer  
Call Pick-Up – Group  
Call Restriction Options  
Call Waiting  
*
13  
*
*
12  
(30)  
(30)  
(30)  
(6)  
*
*
*
*
*
*
40  
*
20# - 49# for 5ESS,  
GTD-5 and DMS 100.  
#2 - #7 for DMS 10.  
Intercom  
Last Number Redial  
Priority Call  
Select Call Forwarding  
#77  
61  
63  
*
*
Cancel Call Waiting  
Dial Call Waiting  
Hunting  
Speed Dialing  
Optional Features:  
74, then #1(GTD-5 only)  
*
to program.  
2 - 9 to use feature  
for all switches,  
except the 5ESS.  
2 - 7 to use feature  
for the 5ESS.  
Speed Dialing  
(8)  
(6)  
(8)  
(8)  
69  
*
Busy Redial  
Call Block ( 60)  
Call Park  
Call Park – Directed  
Call Trace  
Caller ID services  
Enhanced Call Forwarding  
Executive Busy Override  
Last Number Redial  
Priority Call  
*
Select Call Forwarding  
Voice Mail  
52  
53  
 
Your CustoPAK® Feature Selections  
Feature  
Telephone Numbers  
Basic Features  
Assume Dial “9”  
Call Hold  
Call Transfer  
Consultation Hold  
Direct Inward/Outward Dialing (DID/DOD)  
Distinctive Ringing (Inside/Outside Ringing)  
Intercom Dialing  
Three-Way Calling  
Touch-Tone  
Selectable Features  
Automatic Callback  
Call Forwarding  
Call Forwarding – Busy Line  
Call Forwarding – Don’t Answer  
Call Pick-Up – Group  
Call Restriction Options  
Call Waiting  
Cancel Call Waiting  
Dial Call Waiting  
Hunting  
Speed Calling  
Optional Features:  
69  
*
Busy Redial  
Call Block ( 60)  
*
Call Park  
Call Park – Directed  
Call Trace  
Caller ID services  
Enhanced Call Forwarding  
Executive Busy Override  
Last Number Redial  
Priority Call  
Select Call Forwarding  
Voice Mail  
54  
55  
 
Notes  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
__________________________________________________________  
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56  
 

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